User Account Control (UAC) is a Windows access control feature that can prevent the installer from launching especially if the user carrying out the installation is only a local administrator on a MailEssentials server that is part of an active directory domain.
NET 4.5, then rerun the installer.Įnsure that the installer executable is not blocked by right-clicking on the installer > Properties > Unblock and click Apply as described in Microsoft Windows Blocks Downloaded GFI Software File. Either way, MailEssentials requires Microsoft. If the above is not the case, then it is a strong indication that. I007: Exit code: 0x80131522, restarting: Noįirst thing is to ensure that the user that is trying to install the product is part of the domain admins group and is not just a local administrator. I000: Loading managed bootstrapper application.Į000: Error 0x80131522: Failed to create the managed bootstrapper application.Į000: Error 0x80131522: Failed to create UX.Į000: Error 0x80131522: Failed to load UX.Į000: Error 0x80131522: Failed while runningĮ000: Error 0x80131522: Failed to run per-user mode.
If the file is less than or around 100 lines, and you see the following: i000: Setting string variable 'WixBundleManufacturer' to value 'GFI Software Development Ltd.' Example: C:\Users\Administrator.WIN-PN4CRENPNCC\AppData\Local\Temp\
There are 2 install logs, but since the window doesn't open, we will only find one, located in the %tmp% folder. If no Anti-Virus is present, but the installation still doesn't launch, then we would check the install log. Remember to configure the Recommended Anti-virus and Backup Exclusions once the installation is completed. The solution is to terminate the process, disable the Anti-Virus temporarily, then rerun the installer. This is known to happen with Symantec EndPoint Protection Anti-Virus in particular. The same behavior might be observed when trying to launch other GFI installations or non-GFI installations. If you are attempting to run the MailEssentials installer and the window never opens to launch the installation wizard, start the troubleshooting process by checking if any of the following possible causes are applicable for your environment:Ī strong indication that the execution is blocked by local Anti-Virus is when the wizard doesn't launch, but the Windows Task Manager shows that the process is running with less than 1MB of memory.įor example, when we run mailessentials.exe, we would see " mailessentials.exe *32" as an entry in task manager. This article describes possible causes and solutions when the MailEssentials installation wizard fails to launch and does not show any activity or errors.ĭouble-clicking the GFI MailEssentials installer executable ( mailessentials.exe) or right-clicking and running as Administrator does not launch the installation wizard to begin the installation process.
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